Privacy Policy

1. Introduction

This Privacy Policy describes our practices with respect to Personal Data that we collect from or about you when you use our website, applications, and services (collectively, “Services”, “Clama AI”, or “Clama”). These services are provided by Cranto Technology Inc. and/or its affiliates (“Cranto”, “we”, or “us”).

This policy outlines how we handle your personal information when you interact with these services, including our use of cookies and similar technologies to collect data.

Please read this Privacy Policy carefully. By using or accessing any part of the Services, you confirm that you understand and agree to how we handle your personal data.

2. When this Privacy Policy applies

If you are a customer of Cranto, please note that this Privacy Policy does not apply to personal information, data, or other content that we process on your behalf in the course of providing our services (collectively referred to as “Customer Data”). In such cases, Cranto acts as a service provider or data processor, and our handling of Customer Data is governed by the specific terms and conditions outlined in the separate customer agreement, master service agreement, or terms of service that you have entered into with us. This may include, but is not limited to, data retention policies, security obligations, and access controls that are tailored to your specific contractual relationship with us.

If you are accessing or using the Services as an employee, contractor, or representative of one of our customers, please be aware that your personal information may be part of that customer’s data. In such cases, Cranto is processing your information solely on behalf of our customer and in accordance with their instructions. This means that we do not control or determine how your personal data is used — that responsibility lies with the customer who provided your information to us.

If you have any questions about how your personal information is being collected, used, or shared, or if you wish to exercise any rights related to your data (such as access, correction, or deletion), we recommend that you contact the customer organization directly. As a data processor, Cranto is not authorized to respond to individual requests regarding Customer Data without the express direction of the data controller (i.e., our customer).

3. Personal Data we collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history, (collectively, “Account Information”).
• User Content: We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and other content you upload, such as files, images, and audio, depending on the features you use.
• Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).
• Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity or age (collectively, “Other Information You Provide”).

Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

• Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: We collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Location Information: We may determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device’s GPS.
• Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. If you use our Services without creating an account, we may store some of the information described in this policy with cookies, for example to help maintain your preferences across browsing sessions. For details about our use of cookies, please read our Cookie Notice.

Information We Receive from Other Sources: We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.

4. How we use Personal Data

We may use Personal Data for the following purposes: To provide, analyze, and maintain our Services, for example to respond to your questions for Clama; To improve and develop our Services and conduct research, for example to develop new product features; To communicate with you, including to send you information about our Services and events, for example about changes or improvements to the Services; To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services; To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Cranto, or third parties. We may also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.

5. How we share your information

We may share your information in the following ways:

• Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as cloud hosting, payment processing, and email services. These providers are obligated to safeguard your information and are restricted from using it for any other purpose.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal processes, or to protect the rights, property, or safety of our company, users, or others.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your information is transferred and becomes subject to a different privacy policy.
• Aggregated or De-identified Data: We may share aggregated or anonymized data that does not identify you personally for research, marketing, or analytical purposes.

6. Retention

We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:

Our purpose for processing the data (such as whether we need to retain the data to provide our Services); The amount, nature, and sensitivity of the information; The potential risk of harm from unauthorized use or disclosure; Any legal requirements that we are subject to. In some cases, the length of time we retain data depends on your settings.

7. Your rights

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

Access your Personal Data and information relating to how it is processed. Delete your Personal Data from our records. Update or correct your Personal Data. Transfer your Personal Data to a third party (right to data portability). Restrict how we process your Personal Data. Withdraw your consent—where we rely on consent as the legal basis for processing at any time. Object to how we process your Personal Data. Lodge a complaint with your local data protection authority. You can exercise some of these rights through your Clama account. If you are unable to exercise your rights through your account, please submit your request through clama.ai/contact or to info@clama.ai.

A note about accuracy: AI Services like Clama generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that Clama output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests through clama.ai/contact or to info@clama.ai, and we will consider your request based on applicable law and the technical capabilities of our models.

Clama processes your Personal Data for the purposes described in this Privacy Policy on servers located in various jurisdictions, including processing and storing your Personal Data in facilities and servers in the United States and/or Canada. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.

8. Children’s privacy

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to Clama through the Services, please email us at info@clama.ai. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.

9. Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. The most current version of the Privacy Policy will be posted on our website. We encourage you to review this policy periodically. By continuing to use the services after changes are made, you accept the updated Privacy Policy.

12. How to contact us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Cranto Technology, Inc.
info@clama.ai